Keynote Presentations & At Scale Workshops.
In today’s highly competitive marketplace, and with disruption hitting every industry, delivering customer experience excellence is one of the surest ways to drive differentiation and growth.
Creating new value and gaining brand loyalty is achieved not by focusing on specific product features or design, but by re-imagining the broader experience of how customers use your products and services.
Russell regularly shares his thoughts on this thinking, digital disruption, what the future holds and how businesses can embrace change and fresh thinking to reinvent themselves and deliver customer experience excellence.
Russell has spoken at a number of international conferences for the likes of ASB, Spark Digital, Mitre 10, Foodstuffs, House of Travel, OfficeMax, The Marketing Association, EMA, Conference, FMG, Boehringer-Ingelheim, ABB, Bupa, ALGIM, and TVNZ to name a few.
“The latest technology and business trends can be overwhelming, but Russell not only boils it down into actionable insights, but does so in a highly entertaining and engaging way
I was on the edge of my seat for his entire speech — and your audience will be as well.”
— Charlene Li, Founder & CEO Altimeter Group (now Prophet) and best selling author
What people are saying.
“Feedback has been phenomenal with many of our team saying it was one of the the best workshops they’d ever attended.”
— Derek Heard, GM Trade at Mitre 10
“Russell delivered the most future focussed, vigorous, thought provoking and engaging presentations at our sales conference which not only set the scene for the conference but challenged my teams thinking for long after the event.”
Kevin Obern, Managing Director at OfficeMax
“It was an incredible presentation and very inspiring. I’ve had phenomenal feedback from our people.”
— Richard Parker, General Manager, People, Talent & Safety at TVNZ
Recent keynote presentations.
Future of Retail Festival
Video coming soon
ASB CX2020 Live
TVNZ Speaker Series
Speak Fwd_Live Keynote
New World Leadership Keynote
Foodstuffs Leadership Day
ALGIM Keynote
Marketing Association CX Conference
Mitre 10 Trade Conference
Conferenz CX Conference
Caci Clinic Keynote & Workshop
The Keynote brochure provides an overview of the approach Russell takes and various formats available including facilitation of design thinking workshops which he has run at scale - up to 300 participants per session.
To book Russ for your next conference or event contact him on +64 (0)22 0672 689 or at russ@dandco.nz