WHY THIS DIAGNOSTIC?

At D&Co, customer experience isn’t theory, it’s what we deliver every day.

We’ve developed CX strategies for New World, Z Energy, Les Mills NZ, Mitre 10, WEL Networks, Mitre 10, Caltex, Southern Cross and more.

Then, we’ve taken those strategies further, developing world-first products and services that have transformed how our clients connect with and retain customers.

Our CX projects are powered by D&Co’s proprietary Experience.eQ™ system which blends IQ (strategic intelligence), EQ (emotional connection), and AI (acceleration) to help businesses not only improve CX but turn it into measurable growth.

This review benchmarks your CX maturity, highlights opportunities, and shows you the proven D&Co pathway forward.

It’s for businesses large and small to identify what we refer to as the Brilliant Basics, The Performance Enhancers, and the Experience Differentiators so we can segment your CX effort into key categories and create a portfolio approach to supercharging your business.

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WHAT YOU GET

The CX Maturity Review will provide you with clarity on where your CX maturity sits from a D&Co perspective and will provide a clear pathway forward to ensure your CX is fit for purpose and set a solid plan to take your CS to the next level.

Take the maturity review

At D&Co, customer experience isn’t theory, it’s what we deliver every day.

We’ve developed CX strategies for New World, Z Energy, Les Mills NZ, Mitre 10, WEL Networks, Mitre 10, Caltex, Southern Cross and more.

Then, we’ve taken those strategies further, developing world-first products and services that have transformed how our clients connect with and retain customers.

The CX Maturity Review will provide you with clarity on where your CX maturity sits from a D&Co perspective and will provide a clear pathway forward to ensure your CX is fit for purpose and set a solid plan to take your CS to the next level.

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