Creating connected experiences that enhance the lives of real people.
Brand.
D&Co creates brands relevant to the experience age. We’re a blend of experienced individuals who combine logic, magic and relentless passion to build new brands, reposition existing ones, and ultimately deliver growth through an enduring business advantage.
+ Brand strategy
+ Positioning
+ Architecture
+ Naming
+ Identity & Expression
+ Visual & Interaction design
+ Pop-up & Spacial design
+ Content strategy & development
Experience.
Whether it’s aimed at customers, shareholders or employees, your brand is the experience. Truly meaningful experiences don't come easy, mind you. Yet with vision, insight, and experience we’ll help you create something special using our own proprietary ‘Experience Innovation System’.
+ Customer insight (Ethnography, Walk a Mile, Interviewing, Quant)
+ Customer Experience (CX) strategy & execution
+ Digital Experience (DX) strategy & execution
+ Employee Experience (EX) strategy & execution
+ Service Design
+ Rapid design sprints & prototyping
+ Customer testing and idea validation
+ Experience viability modelling
+ Touchpoint optimisation
+ Pop-up & Spacial design
Innovation.
The best innovations are driven by simple, human insights – sometimes by solving problems people didn't even know they had. Using proven proprietary methods and fun, engaging processes, we’ll make sure your innovation outputs have the best possible chance of survival in a ‘why would we even bother’ customer world.
+ Customer insight (Ethnography, Walk a Mile, Interviewing, Quant)
+ Growth strategy
+ Customer opportunity modelling
+ Concept development
+ MVP development
+ Prototyping, Testing, Iterating and Piloting
+ Go to market strategy
+ Trend reports (supported by our NYC ‘futures’ agency)
Coaching.
We didn’t set out to offer coaching, but apparently we’re quite good at it. Using award-winning innovation practitioners, we’ll build hands-on capability inside your own organisation – carefully aligned to your commercial priorities, and the moments that really matter to your customers.
+ Group coaching workshops
+ Individual coaching workshops & personalised training
+ In-house CX capability build
+ Innovation Masterclasses
Keynote Presentations & Workshops.
Russ is a recognised international keynote speaker and regularly presents at conferences and business summits. From intimate team presentations to arena- scale events, D&Co presentations cover everything from customer experience, innovation and industry specific futures, to new ways of thinking. (Plus, they’re a lot of fun!)
+ Keynote presentations
+ Bespoke presentations
+ Futurist presentations
+ Trend based presentations
