Southern Cross appoint D&Co as their CX partner

We’re delighted to be working with Southern Cross as their CX partner to develop their ‘Moments that Matter’ CX strategy and an ongoing programme of design sprints to remain relevant, competitive and drive innovation across the business.

Jody Bews-Hair, Head of Customer Experience at Southern Cross said;

“Southern Cross has always excelled in our care and service, but we saw the need to elevate our overall customer experience to ensure we’re keeping pace with customer expectations, and remaining current and competitive while still holding true to the heart of our not-for-profit model.

We’re delighted to be working with Russ and the team at D&Co as we build towards our ‘moments that matter’ CX strategy and in defining our future state for the Southern Cross customer experience.

So far D&Co have demonstrated deep CX capability and it’s a fantastic collaboration as we work through CX framework, with some critical insights emerging already. Russ has also shared his own insights and knowledge with our wider team and these have been extremely well received.

We really value the partnership with D&Co, and look forward to it making a real difference in the moments that matter to our members.”