Southern Cross Pet Insurance appoint D&Co to deliver their CX Strategy

Following the successful delivery of the Souther Cross Health Society's CX Moments that Matter Strategy and supporting toolkit we're delighted to have been appointed to work with the Pet Insurance side of the business.

We'll be working closely with the team on the voice of the business, voice of the customer and voice of the vet reports as well as conducting qualitative research to identify what matters most to customers across the customer journey.

This qualitative work will then be pushed into a quantitative programme and finally all data will be synthesised into our Moments that Matter CX Strategy.